When call recording is turned on for a particular conference room, the owner of the conference room must specify the email addresses of anyone else they wish to receive call recordings. 

When a conference call is recorded, an email is sent to the organiser as well as any additional recipients with a link to log in / create an account and download the audio file securely. 

Please note that due to data storage constraints conference recordings are only available to download for 7 days after the conference call took place. Once this 7 days has passed, the recordings are permanently deleted and are not recoverable. 

Locating your recording (organisers)

  • Log in to your WHYPAY? account.
  • Under 'My Rooms' select the appropriate room.
  • Click on 'Previous conferences'
  • Under the 'Recording' column, click 'Download'.

Locating your recording (recording recipients)

  • Log in / create an account using the link found in the email notifying you that a recording is available. 
  • Click on 'Other rooms' and select the appropriate room.
  • Click on 'Previous conferences'
  • Under the 'Recording' column, click 'Download'. 

A note on recording recipients: Only those listed as a recording recipient at the time the conference call commences will receive an email granting access to the corresponding recording.

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