When call recording is turned on for a particular conference room, the organiser of the conference must specify the email addresses of anyone else they wish to receive call recordings. 

When a conference call is recorded, an email is sent to the organiser as well as any recording recipients with a link to log in / create an account and download the audio file securely. 

Please note that due to data storage constraints conference recordings are only available to download for 14 days after a conference call has finished. Once this 14 days has passed, the recordings are permanently deleted and are not recoverable. 

Locating your recording (organisers)

  • Log in to your WHYPAY? account.
  • Under 'My Rooms' select the appropriate room.
  • Click on 'Previous conferences'
  • Under the 'Recording' column, click 'Download'.

Locating your recording (recording recipients)

  • Log in / create an account using the link found in the email notifying you that a recording is available. 
  • Click on 'Other rooms' and select the appropriate room.
  • Click on 'Previous conferences'
  • Under the 'Recording' column, click 'Download'. 

Note: Only those listed as recording recipients at the time the conference call commences will receive an email granting access to the recording.

When listening to recordings

You should be able to listen to call recordings on your device's native media player. Note that the recording starts when the first person joins a conference room and stops when the last person leaves. The waiting music is automatically edited out of all call recordings. 

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