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WHYPAY?
40 articles in this collection
Written by
Support
Contact us
Grab us on live chat | Email:
[email protected]
| Call: 033 3443 3366
Written by
Support
Updated over a week ago
Video guides
Watch helpful video walkthroughs of the WHYPAY? service.
Written by
Support
Updated over a week ago
How WHYPAY? works
Everything you need to know to get started.
Written by
Support
Updated over a week ago
Is it really Free?
Is this a free service? What are the charges?
Get totally FREE conference calls on an 03 dial-in number with the option to upgrade to a subscription plan for even more.
Written by
Support
Updated over a week ago
What will I be charged for calling the 03 dial-in number?
Information on call charges for UK and overseas participants.
Written by
Support
Updated over a week ago
This seems too good to be true. How does WHYPAY? make money?
Our free service is made possible via small rebates we receive for the calls we support and our low-cost subscription plans.
Written by
Support
Updated over a week ago
International access
Dialling in from abroad (using a foreign network)
International access for overseas callers.
Written by
Support
Updated over a week ago
Dialling in from abroad (on a UK mobile)
International access for UK mobiles roaming abroad.
Written by
Support
Updated over a week ago
Conference rooms & Organisers
Can I use my conference room more than once?
WHYPAY? conference rooms can be reused as many times as you like.
Written by
Support
Updated over a week ago
Is there an easy way to store my conference details?
There are multiple ways to store and access your conference details. Copy and paste, add to contacts, or use the speed dial feature.
Written by
Support
Updated over a week ago
How many conference rooms/organisers can I create?
Stick with a single, permanent conference room at no cost or upgrade to a paid subscription for up to 100 rooms/organisers.
Written by
Support
Updated over a week ago
How many participants can join my conference call?
Up to 50 participants by default. Up to 100 participants with a paid subscription.
Written by
Support
Updated over a week ago
Adding other conference organisers
How to assign other members of your organisation as conference organisers on your account.
Written by
Support
Updated over a week ago
What's the difference between an Admin and an Organiser?
Admins can add others as conference organisers on their accounts.
Written by
Support
Updated over a week ago
Need more conference rooms or participants?
Upgrade your plan or contact us to get even more capacity.
Written by
Support
Updated over a week ago
Can I view a history of my conference calls?
View the start time, duration and number of participants on previous conference calls.
Written by
Support
Updated over a week ago
Setting up a conference call
Do I need any special equipment?
You can dial into a WHYPAY? conference from any touch-tone phone. No other equipment needed.
Written by
Support
Updated over a week ago
How to schedule a conference call
Simply paste your dial-in details into an email/calendar event or schedule a conference via your online WHYPAY? account.
Written by
Support
Updated over a week ago
Do I have to pre-schedule every conference call?
The built in scheduling feature is optional. Your conference room is always available, so you can simply dial in whenever required.
Written by
Support
Updated over a week ago
Is there a time limit to conference calls?
Conference calls are time limited to 8 hours per caller.
Written by
Support
Updated over a week ago
Call Recording
How do I record my conference call?
Stop scribbling, we've got this. Upgrade your account for a small fee to record as many conference calls as you like.
Written by
Support
Updated over a week ago
Where is my conference recording?
How to find a call recording for a previous conference call.
Written by
Support
Updated over a week ago
Participant announcements
Participant announcements
Choose what is heard when participants join or leave your conference call.
Written by
Support
Updated over a week ago
Moderators and Moderator features
Moderator features summarised
Seriously useful tools for conference organisers
Written by
Support
Updated over a week ago
Moderator PINs
Giving you more control over your conference calls and participants.
Written by
Support
Updated over a week ago
Moderator required
Choose to start the conference only once a Moderator has joined.
Written by
Support
Updated over a week ago
Telephone keypad controls
Mute yourself or other participants, lock the conference room, count or remove participants, all whilst the conference call is happening.
Written by
Support
Updated over a week ago
Advanced muting modes
Change the muting behaviour of your conference calls
Written by
Support
Updated over a week ago
Custom branding
Custom branding summarised
Make the right impression with custom branded conference calls.
Written by
Support
Updated over a week ago
Custom 03 dial-in number
A conference call phone number specifically reserved for your organisation.
Written by
Support
Updated over a week ago
Upload a custom welcome greeting
Reinforce your brand with a custom welcome greeting for all conference participants
Written by
Support
Updated over a week ago
Optional professional greeting
For a completely seamless experience order a conference welcome greeting in the friendly WHYPAY? female voice.
Written by
Support
Updated over a week ago
Select your waiting music
Tailor your conference waiting music to your taste/brand.
Written by
Support
Updated over a week ago
Custom email branding
Enhance your conference invitations with your own logo, colour scheme and company information.
Written by
Support
Updated over a week ago
Security
How secure is WHYPAY?
WHYPAY? Privacy and Security Q&A for Public Sector Customers
Written by
Support
Updated over a week ago
Locking your conference call
For added security, use telephone keypad controls to lock your conference room on demand.
Written by
Support
Updated over a week ago
Troubleshooting
What am I doing wrong?
If something's not working, check your internet browser for updates or get in touch with us directly.
Written by
Support
Updated over a week ago
My room number and/or PIN won't work
What to do if your conference room number or PIN aren't being recognised.
Written by
Support
Updated over a week ago
DTMF issues: When your conference room number or PIN isn't being recognised.
Although rare, sometimes your phone may struggle to send the correct keypad signals for your room number/PIN. Here's what to do...
Written by
Support
Updated over a week ago
Is WHYPAY? compatible with my operating system/internet browser?
WHYPAY? is mobile responsive and can be accessed from most up-to-date operating systems/internet browsers.
Written by
Support
Updated over a week ago