WHYPAY?

Grab us on live chat | Email: helpdesk@whypay.net | Call: 033 3443 3366

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Watch helpful video walkthroughs of the WHYPAY? service.

Video guides

Everything you need to know to get started.

How WHYPAY? works

Support

Get totally FREE conference calls on an 03 dial-in number with the option to upgrade to a subscription plan for even more.

Is this a free service? What are the charges?

Information on call charges for UK and overseas participants.

What will I be charged for calling the 03 dial-in number?

Our free service is made possible via small rebates we receive for the calls we support and our low-cost subscription plans.

This seems too good to be true. How does WHYPAY? make money?

Is it really Free?

International access for overseas callers.

Dialling in from abroad (using a foreign network)

International access for UK mobiles roaming abroad.

Dialling in from abroad (on a UK mobile)

International access

WHYPAY? conference rooms can be reused as many times as you like.

Can I use my conference room more than once?

There are multiple ways to store and access your conference details. Copy and paste, add to contacts, or use the speed dial feature.

Is there an easy way to store my conference details?

Stick with a single, permanent conference room at no cost or upgrade to a paid subscription for up to 100 rooms/organisers.

How many conference rooms/organisers can I create?

Up to 50 participants by default. Up to 100 participants with a paid subscription.

How many participants can join my conference call?

How to assign other members of your organisation as conference organisers on your account.

Adding other conference organisers

Admins can add others as conference organisers on their accounts.

What's the difference between an Admin and an Organiser?

Upgrade your plan or contact us to get even more capacity.

Need more conference rooms or participants?

View the start time, duration and number of participants on previous conference calls.

Can I view a history of my conference calls?

Conference rooms & Organisers

You can dial into a WHYPAY? conference from any touch-tone phone. No other equipment needed.

Do I need any special equipment?

Simply paste your dial-in details into an email/calendar event or schedule a conference via your online WHYPAY? account.

How to schedule a conference call

The built in scheduling feature is optional. Your conference room is always available, so you can simply dial in whenever required.

Do I have to pre-schedule every conference call?

Conference calls are time limited to 8 hours per caller.

Is there a time limit to conference calls?

Setting up a conference call

Stop scribbling, we've got this.  Upgrade your account for a small fee to record as many conference calls as you like.

How do I record my conference call?

How to find a call recording for a previous conference call.

Where is my conference recording?

Call Recording

Choose what is heard when participants join or leave your conference call.

Participant announcements

Seriously useful tools for conference organisers

Moderator features summarised

Giving you more control over your conference calls and participants.

Moderator PINs

Choose to start the conference only once a Moderator has joined.

Moderator required

Mute yourself or other participants, lock the conference room, count or remove participants, all whilst the conference call is happening.

Telephone keypad controls

Change the muting behaviour of your conference calls

Advanced muting modes

Moderators and Moderator features

Make the right impression with custom branded conference calls.

Custom branding summarised

A conference call phone number specifically reserved for your organisation.

Custom 03 dial-in number

Reinforce your brand with a custom welcome greeting for all conference participants

Upload a custom welcome greeting

For a completely seamless experience order a conference welcome greeting in the friendly WHYPAY? female voice.

Optional professional greeting

Tailor your conference waiting music to your taste/brand.

Select your waiting music

Enhance your conference invitations with your own logo, colour scheme and company information.

Custom email branding

Custom branding

WHYPAY? Privacy and Security Q&A for Public Sector Customers

How secure is WHYPAY?

For added security, use telephone keypad controls to lock your conference room on demand.

Locking your conference call

Security

If something's not working, check your internet browser for updates or get in touch with us directly.

What am I doing wrong?

What to do if your conference room number or PIN aren't being recognised.

My room number and/or PIN won't work

Although rare, sometimes your phone may struggle to send the correct keypad signals for your room number/PIN. Here's what to do...

DTMF issues: When your conference room number or PIN isn't being recognised.

WHYPAY? is mobile responsive and can be accessed from most up-to-date operating systems/internet browsers.

Is WHYPAY? compatible with my operating system/internet browser?

Troubleshooting

Email: helpdesk@whypay.net

Call: 033 3443 3366

Find answers and get help from Intercom Support and Community Experts