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Upload a custom welcome greeting
Upload a custom welcome greeting

Reinforce your brand with a custom welcome greeting for all conference participants

Support avatar
Written by Support
Updated over a week ago

Making the right impression is important, especially when making conference calls with new clients or new customers. With a custom welcome greeting you can replace the default greeting "Welcome to WHYPAY?..." by uploading an audio file of your choice. This allows you to control what participants hear when they dial-in. For example, you could replace the default WHYPAY? welcome greeting with:

"Welcome to the Retail Solutions conferencing line. Please enter your conference room number, followed by the hash key."

How to upload a greeting

From your Dashboard, navigate to the Custom greeting page:

Here you can choose and then upload an audio file, which will be processed within two working days and applied to your account:

Note: You’ll need to include the phrase: "Please enter you room number, followed by the hash key" after your initial welcome message so that participants know what to do next. 

Professional recordings

You also have the option of ordering a professionally recorded welcome greeting, which will be in the same friendly female voice as the other voice announcements heard during WHYPAY? conference calls. 

This costs £85 as a one-off charge which can be added to your subscription. All prices exclude VAT. 

Simply contact us to arrange a professional greeting recording. Professional welcome greetings typically have a 7 working day lead time.

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