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How do I record my conference call?
How do I record my conference call?

Stop scribbling, we've got this. Upgrade your account for a small fee to record as many conference calls as you like.

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Written by Support
Updated over a week ago

With a WHYPAY? Plus or Pro subscription, you can record as many conference calls as you like. This is useful for those times when you've forgotten exactly what was said or agreed on a call, or you'd like an audio archive of a meeting for some other reason. 


Recordings are stored on your account for 14 days after the corresponding conference call finishes. Make sure you download recordings within this time. 

Recordings will download in MP3 format.

Recording only occurs in conference rooms for which recording has been enabled, and is only available for download for conferences with more than one participant.  It starts as soon as the conference room is entered by the first caller and finishes when the last caller hangs up.

How to turn on recording

Once you've logged into your account you can switch recording on/off for any of your conference rooms. 

  • Go to your Conference rooms page;

  • Select your conference room from the dropdown list;

  • Click on the Edit option, and click on the toggle in the conference recording section.

You can check to see if recording is turned on by dialling into your conference room from any phone and listening for the announcement: 'This call is being recorded at the request of the organiser'.

Giving others access to recordings

When you enable call recording for a conference room you can also add any existing Guests/Moderators as Recording recipients

Recording recipients get an email each time a conference call finishes, allowing them to securely download the recording. Only the individuals who are in the recording recipients list at the time a conference call is made will have access to the corresponding recording.

Note: If you're holding lots of calls at different times in the same conference room and you want different recording recipients for each call you'll need to update your recording recipients list before each call takes place. 

After the conference

When a conference call has ended, an email will be sent to you and any recording recipients with a link to log in / create an account and download the recording. 

Please note: Conference recordings are only available to download for 14 days after the conference call. Once the 14 days are up, recordings are permanently deleted.

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